Businesses and organisations lose a lot of time and money from the consequences of not managing conflict in the workplace effectively. Andrew will enable your people to handle conflict by giving them the skills to find a WIN/WIN solution for all involved.
By attending this course your people will:
- Identify the specific situations that lead to conflict
- Understand why those situations lead to conflict
- Understand the psychology and physiology of conflict
- Learn and practice strategies and techniques to support them when conflict arises
- Gain confidence in dealing with conflict
- Have fun!